Vocabulary
- Try to use positive words, every word will have a little emotional impact that influences how competent you seem.
- Replace forcing elements with less agressive ones. "We must" - "We should"
- Show your counterpart that you understood his feelings and offer discussion on that part. "What do you think could help to be more relaxing instead of creating anger?"
- Critical Points in your discussion can get softer when you use unspecific descriptions of ones identity - "Most people would find it difficult that...."
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