Belbin concluded that if people work in a team, they have three types of roles within that team:
Professional role – A person’s expertise within a specific area. E.g. sales or finance.
Organisational role – A person’s position in the organisation and the duties and responsibilities that come with that position. E.g. assistant or director.
Personality role – This is the team role that Belbin’s model is all about, the characterising way in which someone behaves, makes their contribution, and interacts with others. E.g. Shaper and Team-worker.
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Customer Quality Management | Organisational Coaching | Quality & Leadership Writer I help quality teams and leaders bridge the gap between process excellence and people potential.
In the 1960s, as organisations started to become larger and more complex, management teams began to be formed, replacing the single director who managed every aspect of the organisation. With the emergence of management teams, the question arose: what makes a team successful?
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