The administration is the place where citizens get to learn from and about the state. But one only experiences this when one is at court (judiciary) or from the media (legislative). The only interaction is through the executive, which is experienced in the day-to-day life: the public transport, schools, rubbish services, tax offices. Off of this the citizen can judge whether they are satisfied with the state.
If the state does not deliver on what it promises or its citizens need, and instead demands taxes and countless paperwork, it can lead to mistrust not only in the state but in democracy.
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Written using ideas and inspiration from a "brand eins" magazine edition
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