Mind the Gaps

The skills gap is often defined as the difference between the skills future workers have and the skills employers seek in new hires. But the skills gap also exists for the already employed workers and can keep growing unless they keep their skills up to date.

• Once a skills gap has been identified within your business, the decision has to made whether to train an existing member of staff or recruit a new one. 
• Now, for many businesses struggling with the same challenge of staff shortages and budget cuts, training internal staff up to fill ...

• Cold-to-hot empathy gaps. When someone is in a cold (emotionally neutral) state, they have trouble understanding someone in a hot (emotional state). A calm person might be unable to predict how they will act when they're upset.
• Hot-to-cold empathy ...