People don’t act without a push. Your offer can be amazing, but without a clear call to action, they’ll keep scrolling.Be bold. Use strong, direct language like “Buy now,” “Get started,” “Book a call.” Don’t hint—invite. Don’t whisper—call out. Don't be shy!

Call Them to Action

You are not the hero of your brand story. The customer is.They want to win, solve their problems, and transform. You’re just the guide. The mentor. The one who hands them the map and says: “Let’s go.”When you center the story on your customer’s desires, struggles, and victories, they start seeing your brand as a bridge—not a billboard.

The Customer is the Hero

People don’t just buy to solve an external problem. They want relief from how that problem makes them feel.
An overflowing email box isn’t about lost productivity—it’s about stress.
When your message targets internal struggles like frustration, shame, or fear, you connect on a deeper emotional level. That’s what makes people move.

Speak to the Internal Problem

You’re not the hero—you’re the Yoda, not Luke. Customers trust guides who show both empathy and authority. That means saying:
“I get it. I’ve helped others. I can help you too.”
No one’s looking for a brand to worship. They want one that sees them, understands them, and walks beside them. Be that brand.

Position Yourself as the Guide

Confusion kills conversion. People won’t take action if they don’t know what action to take. A plan makes the path feel safe, doable, and real.
Break the journey into simple, visual steps. When people know exactly what’s next, they’re far more likely to say yes.

Give Them a Clear Plan

Your customers are confused—and confused people don’t buy. Donald Miller lays out a simple framework to help you clarify your message and connect deeply. You’re not the hero of the story. They are. Your job is to guide them, remove the fog, and show them the path forward. It’s story, structure, and psychology—applied to your brand.

More than half-a-million business leaders have discovered the power of the StoryBrand Framework, created by New York Times best-selling author and marketing expert Donald Miller. And they are making millions.If you use the wrong words to talk about your product, nobody will buy it. Marketers and business owners struggle to effectively connect with their customers, costing them and their companies millions in lost revenue.In a world filled with constant, on-demand distractions, it has become near-impossible for business owners to effectively cut through the noise to reach their customers, something Donald Miller knows first-hand. In this book, he shares the proven system he has created to help you engage and truly influence customers.The StoryBrand process is a proven solution to the struggle business leaders face when talking about their companies. Without a clear, distinct message, customers will not understand what you can do for them and are unwilling to engage, causing you to lose potential sales, opportunities for customer engagement, and much more.In Building a StoryBrand, Donald Miller teaches marketers and business owners to use the seven universal elements of powerful stories to dramatically improve how they connect with customers and grow their businesses.His proven process has helped thousands of companies engage with their existing customers, giving them the ultimate competitive advantage. Building a StoryBrand does this by teaching you:<ul><li>The seven universal story points all humans respond to;</li><li>The real reason customers make purchases;</li><li>How to simplify a brand message so people understand it; and</li><li>How to create the most effective messaging for websites, brochures, and social media.</li></ul>Whether you are the marketing director of a multibillion-dollar company, the owner of a small business, a politician running for office, or the lead singer of a rock band, Building a StoryBrand will forever transform the way you talk about who you are, what you do, and the unique value you bring to your customers.

Donald "Don" Miller is an American author, public speaker, and business owner. He is the CEO of StoryBrand, a marketing company. He is also an author of personal essays and reflections about faith, God, and self-discovery.